Privacy Policy

Welcome to meol.waluyamandala.ac.id. This Privacy Policy outlines how meol.waluyamandala.ac.id (referred to hereafter as “the Company,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://meol.waluyamandala.ac.id/ website (“Service” or “Website”). This policy applies to the Website and all products and services offered by meol.waluyamandala.ac.id.

We understand that your privacy is of paramount importance to you. We are committed to protecting the privacy of your personal information and ensuring that your experience on our Website is secure and enjoyable. This comprehensive Privacy Policy details our practices concerning the collection, processing, storage, and sharing of your data, providing you with a transparent understanding of how your information is handled. By using our Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website.

The purpose of this Privacy Policy is to inform you about the types of information we may gather from you, how we may use that information, to whom we may disclose it, and the choices you have regarding our use of your information. This document is designed to be as clear and straightforward as possible, empowering you to make informed decisions about your personal data. Given the “Home Exterior” niche of our website, the data we collect is primarily aimed at facilitating service inquiries, project assessments, and providing relevant information and support for your home improvement needs. We treat all personal data with the utmost care and respect, adhering to principles of data minimization and purpose limitation.

1. Definitions

To help you understand this Privacy Policy more clearly, we’ve defined some key terms:

• Account: A unique account created for you to access our Service or parts of our Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Company: Refers to meol.waluyamandala.ac.id, also known as “we,” “us,” or “our” in this Privacy Policy.
• Cookies: Small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Country: Refers to Indonesia, where meol.waluyamandala.ac.id is primarily based. While our primary base is in Indonesia, we acknowledge that our users may access our services from various global locations, which informs our comprehensive approach to data privacy.
• Device: Any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data: Any information that relates to an identified or identifiable individual. This includes, but is not limited to, your name, email address, physical address, phone number, and potentially demographic information or project-specific details.
• Service: Refers to the Website located at https://meol.waluyamandala.ac.id/.
• Service Provider: Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service: Any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). This can include information such as your Device’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Website: Refers to meol.waluyamandala.ac.id, accessible from https://meol.waluyamandala.ac.id/
• You (or User): The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Collection and Use of Your Personal Data

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1. Types of Data Collected

A. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City (especially relevant for home exterior services to assess service area or provide quotes)
• Project-specific details: This could include information about your home exterior project, such as desired services (e.g., roofing, siding, landscaping design), approximate dimensions, existing conditions, desired aesthetic, or even photographs you voluntarily submit to help us provide a more accurate quote or consultation.
• Payment details (if applicable for services rendered, handled securely via third-party payment processors as detailed below)
• Any other information you choose to provide to us voluntarily, such as through contact forms, surveys, or direct email communication.

B. Usage Data
We automatically collect Usage Data when you visit our Website. This data helps us understand how our Service is used and allows us to improve its functionality and user experience. Usage Data may include:

• Your Device’s Internet Protocol (IP) address (e.g., 192.168.1.1)
• Browser type and version
• The pages of our Service that you visit
• The time and date of your visit
• The time spent on those pages
• Unique device identifiers
• Referring/exit pages
• Clickstream data
• Country or geographic region from which you access our Service
• Other diagnostic data

C. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
• Flash Cookies: Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how you can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at [Adobe’s support page for Flash Cookies, potentially linked here].
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies:
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
• Cookies Policy / Acceptance Cookies:
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies:
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.
• Tracking and Performance Cookies:
  • Type: Persistent Cookies
  • Administered by: Third-Parties
  • Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of this Privacy Policy.

2.2. How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including monitoring the usage of our Service. This involves ensuring the website is accessible, functions correctly, and provides a seamless user experience.
• To manage Your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service. For a home exterior niche, this could involve creating quotes, scheduling consultations, and managing project contracts.
• To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers, and general information: About other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. This can include updates on new product lines, seasonal discounts, or maintenance tips relevant to home exteriors.
• To manage Your requests: To attend and manage your requests to us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience. This could involve anonymous demographic analysis of our user base or identifying popular service inquiries.

3. Legal Basis for Processing Your Personal Data (For EU and UK Users – GDPR)

If you are from the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

The Company may process your Personal Data because:

• Consent: You have given us explicit consent to do so for a specific purpose. For example, when you sign up for our newsletter or agree to receive marketing communications. You have the right to withdraw your consent at any time.
• Performance of a Contract: The processing is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. This applies to situations where we need your data to provide a quote, schedule a service, or fulfill a project agreement for home exterior work.
• Legal Obligation: The processing is necessary for compliance with a legal obligation to which the Company is subject. This could include tax regulations, financial auditing requirements, or responding to lawful data access requests from authorities.
• Vital Interests: The processing is necessary to protect your vital interests or those of another natural person. This rare basis applies in emergency situations where processing is essential to save a life, for instance.
• Legitimate Interests: The processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:
  • Improving, maintaining, and analyzing our Service.
  • Understanding how our users interact with our Website to enhance user experience.
  • Detecting, preventing, and addressing fraud, security, and technical issues.
  • Providing and improving customer service and support.
  • Marketing and advertising our services more effectively, tailored to user interests (provided consent is obtained where required by law).
  • Protecting our legal rights and interests, such as in legal claims or disputes.
  • Ensuring the security of our IT systems and networks.
  • Internal administrative purposes within our corporate group.

We always balance our legitimate interests against your rights and freedoms, ensuring that processing is fair, transparent, and does not unduly impact your privacy.

4. Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods. For instance, data related to service requests or completed projects may be retained for a longer duration for warranty purposes, customer service follow-ups, or regulatory compliance.

5. Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. This includes, where necessary, implementing Standard Contractual Clauses (SCCs) or relying on other appropriate safeguards recognized under applicable data protection laws to protect cross-border transfers of personal data.

6. Disclosure of Your Personal Data

We may disclose your personal data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. Examples include hosting providers, analytics providers (e.g., Google Analytics), email marketing services, CRM systems, and payment gateways.
• For Business Transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share Your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• With Business Partners: We may share Your information with our business partners to offer You certain products, services, or promotions. This could include third-party contractors or suppliers directly involved within the home exterior industry that complement our services, always with your consent or a clear legitimate interest.
• With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. For instance, if our website features a testimonial section or a public forum (currently not planned for meol.waluyamandala.ac.id), any information you post there would be public.
• With Your Consent: We may disclose Your personal information for any other purpose with Your consent.
• Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with subpoenas, court orders, or other legal processes.
• Other Legal Requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

7. Security of Your Personal Data

The security of your Personal Data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include, but are not limited to:

• Encryption: Using Secure Socket Layer (SSL) technology to encrypt data in transit.
• Access Controls: Restricting access to personal data to authorized employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Service.
• Data Minimization: Collecting only the data that is necessary for the specified purposes.
• Regular Audits: Periodically reviewing our data collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Firewalls: Implementing network security measures to protect against external threats.
• Employee Training: Ensuring our staff are aware of their data protection responsibilities and are trained in best practices for handling personal data.

While we strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Your Rights Regarding Your Personal Data

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data.

8.1. Under the General Data Protection Regulation (GDPR) for EEA and UK Users

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have the following data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access (Art. 15 GDPR): You have the right to request copies of your Personal Data. You have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data.
• The right to rectification (Art. 16 GDPR): You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The right to erasure (“right to be forgotten”) (Art. 17 GDPR): You have the right to request that we erase your Personal Data, under certain conditions. This right applies when the data is no longer necessary for the purposes for which it was collected, or you withdraw consent, or you object to processing and there are no overriding legitimate grounds, or the data has been unlawfully processed, or must be erased for compliance with a legal obligation.
• The right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your Personal Data, under certain conditions. This applies when you contest the accuracy of the data, the processing is unlawful, we no longer need the data but you need it for legal claims, or you have objected to processing pending verification of legitimate grounds.
• The right to data portability (Art. 20 GDPR): You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, in a structured, commonly used, machine-readable format.
• The right to object to processing (Art. 21 GDPR): You have the right to object to our processing of your Personal Data, under certain conditions, particularly where the processing is based on legitimate interests or for direct marketing purposes.
• The right to withdraw consent (Art. 7 GDPR): If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Rights in relation to automated decision making and profiling (Art. 22 GDPR): You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless it is necessary for entering into, or performance of, a contract, is authorized by law, or is based on your explicit consent.
• The right to lodge a complaint with a supervisory authority (Art. 77 GDPR): You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA or the Information Commissioner’s Office (ICO) in the UK.

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before responding to such requests to ensure the security of your data. We will respond to your request without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.

8.2. California Privacy Rights (CalOPPA and CCPA)

We are committed to complying with the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA).

A. California Online Privacy Protection Act (CalOPPA) Compliance: “Do Not Track” Disclosure
CalOPPA requires us to disclose how we respond to “Do Not Track” (DNT) signals.
“Do Not Track” is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
As there is no common understanding of how to interpret DNT signals across the industry, we do not currently respond to DNT signals. We continue to monitor developments in DNT technology and will re-evaluate our approach as standards evolve.

B. California Consumer Privacy Act (CCPA) Rights (for California Residents)
If you are a California resident, you have specific rights regarding your Personal Information under the CCPA:

• Right to Notice: You have the right to be informed of the categories of Personal Information collected and the purposes for which the categories of Personal Information are used.
• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting or selling Personal Information, and the categories of third parties with whom we share Personal Information.
• Right to Delete: You have the right to request the deletion of your Personal Information collected or maintained by us, subject to certain exceptions.
• Right to Opt-Out of Sale: California residents have the right to opt-out of the sale of their Personal Information. Please note: meol.waluyamandala.ac.id does not sell Personal Information as defined under the CCPA.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights, including by denying you goods or services, charging different prices or rates for goods or services, providing a different level or quality of goods or services, or suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Rights:
To exercise your CCPA rights, please submit a verifiable consumer request to us by contacting us at:

Email: [email protected]

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will make our best effort to respond to your request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

8.3. General Rights and How to Exercise Them

Regardless of your location, we are committed to providing you with mechanisms to manage your data. To exercise any of your rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9. Children’s Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Effective Date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Service after these changes become effective, you agree to be bound by the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or any of your rights, please do not hesitate to contact us:

• Website: https://meol.waluyamandala.ac.id/
• Company Name: meol.waluyamandala.ac.id
• Email: [email protected]

We are committed to resolving any inquiries or concerns you may have regarding your privacy.